Demo unavailable issue

• 05/28/2025 at 9:13 AM #247683
  Leo440

  See attached,

  Has anyone else got this problem? I also have no positions on which is highly unlikely so I believe the algos have stopped too.

   

  EDIT: A position was just taken so Algos are running, phew!

  

  Leo440

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  05/28/2025 at 9:29 AM #247686
  JC_Bywan

  Hi, my IG demo PRT and live PRT both work fine, so not PRT for IG down, maybe just a temp issue on IG side to connect to PRT to check status? (would be consistent with your algo still taking new positions).

  I have deleted your second attachment to protect privacy of your account numbers.

  For info and follow-up among members having same issue, link to earlier discussion: https://www.prorealcode.com/topic/no-access-to-demo-account/

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  Iván, Leo440

  

  JC_Bywan

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  05/28/2025 at 10:09 AM #247694
  Iván

  Hi,
  The technical team at PRT has confirmed that some IG clients do not have access to the Demo.
  We have contacted IG to investigate the issue and are currently waiting for their response.

  4 users thanked author for this post.

  bertrandpinoy, GraHal, onblitz, Leo440

  

  Iván

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  05/29/2025 at 8:03 AM #247711
  onblitz

  Any news?

  1

  Any news?

  It still doesn't work.

  1	It still doesn't work.

   

   

  

  onblitz

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  05/29/2025 at 3:20 PM #247728
  robertogozzi

  Mine works, but I had to to access the online IG platform and launch PRT from there.

   

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  druby, Leo440, phoentzs, GraHal

  

  robertogozzi

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  05/29/2025 at 3:25 PM #247730
  GraHal

  Me too … Nice One Roberto, Good Call, Well Spotted!!!!

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  robertogozzi

  

  GraHal

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  05/29/2025 at 4:29 PM #247732
  phoentzs

  Oh, very good. It works the same for me. Why that is is a legitimate question.

  

  phoentzs

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  05/30/2025 at 9:22 AM #247742
  GraHal

  It may have always been like this, but we all mostly have used the dropdowns.
  It could that IG want us to be reminded more often about the IG Platform by accessing PRT via IG Platform.

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  robertogozzi

  

  GraHal

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