May it help : no issues here (also not yesterday). The possible difference : a sponsored PRT account (not direct-IG). GraHal, it wouldn’t be so that you drag the separator bar and everything appears ? (see at the mouse pointer) Only the other day (ahem) I found that dragging this bar, consistently shows everything, unlike the + and – expand/collapse hoopla.

OK, so then Demo. Now, Demo shows this (after Log-in, so it may depend on what you call “log-in” as such). What you see is not correct. That large button is grey from the start while it should be green. So in this situation I would not be able to start PRT (after logging in to IG). I recall this happened to me for Live, 4 or so months ago and it required a call to PRT support (not IG) after which it was solved in 10 minutes. To me the obvious message to them should be : PRT thinks it is still running, but it it not. I hope this gets sorted easily because I coincidentally know that the communication this requires (between IG-UK support and normally Dutch PRT-support) will be stalled to at least Tuesday (just nobody there on our side), while beyond that day it may still not work because of vacations and lacking knowledge. But hmm … since I have the problem as well (GraHal, is it the same ??) I can try to let solve mine on Tuesday, and let somehow know that this issue also counts for “some” others. No idea further, but I feel that the solution as of back then required some change in my account. Hence, it can’t be solved at a higher level ?