Demo NOGO – Sat 1 Feb 25

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02/03/2025 at 9:57 AM #243357 quote

Iván González
Moderator

Master

Good morning. PRT tells me that it is an IG problem. They are working on solving it.

GraHal and druby thanked this post

02/03/2025 at 11:53 AM #243363 quote

deleted23092025
Participant

New

Works now folks!

druby and Iván González thanked this post

02/09/2025 at 2:45 PM #243637 quote

ProfitAlgos
Participant

Junior

same error today?

02/09/2025 at 3:27 PM #243639 quote

KumoNoJuzza
Participant

New

It is happening again.

image_2025-02-09_182654260.png

02/10/2025 at 5:54 AM #243659 quote

Kovit
Participant

Senior

Again today, unexpected error when accessing demo account is access to our demo accounts private the same as our live accounts ?

Many Thanks

02/10/2025 at 11:05 AM #243677 quote

GraHal
Participant

Master

If by ‘private’ you mean – can our brokers or PRT access our Algo code in our Demo Accounts – I would say No, but I’m happy to be corrected if anybody knows any different?

02/14/2025 at 4:56 PM #243850 quote

druby
Participant

New

Heads up!

The last two weekend have had demo problems logging in over weekend.

Unless I forget, before market shuts I’m going to try re-logging in to see if Demo available, next day.

First weekend, I was still on till early hours until account/prt times out. Couldn’t get back in later.

08/11/2025 at 8:30 AM #249610 quote

GraHal
Participant

Master

I have same / similar problems as discussed on this Topic … no dropdowns are visible (on my IG Dashboard) for me to Login to PRT on both my Demo and Live Accounts .

Anybody else getting the same?

08/11/2025 at 8:41 AM #249611 quote

GraHal
Participant

Master

As usual, the IG Status Page show everything as being 100% fully functional (see attached)!

nz4vOkOfSz.png

08/11/2025 at 8:42 AM #249613 quote

JC_Bywan
Moderator

Master

Hi,

yes same here on all accounts from “my IG” page, but main PRT access remains ok from each account page top right drop down menu.

08/11/2025 at 8:51 AM #249614 quote

GraHal
Participant

Master

JC can you get PRT Demo access also via top right on IG page?

I got in once via top right for my Live Account but even that access has disappeared now!

I cleared all my cache, maybe that somehow lost me access via top right.

08/11/2025 at 8:58 AM #249615 quote

GraHal
Participant

Master

Coffee just getting through now 🙂 … we need to login to the IG Platform for the respective Accounts (Live or Demo etc) and then we can access the dropdown to get throught to the respective PRT Account.

08/11/2025 at 12:49 PM #249622 quote

PeterSt
Participant

Master

GraHal, that is almost correct :

I experienced the same (no choice for PRT), but with the difference : I already was logged in in the IG platform (this is the standard when PRT-IG is slipstreamed from a PRT-IB account).
So what helped ? logging out from the IG platform, and log back in again. Of course this closely comes down to the same, but might it happen again to you and you’re still logged in, then the logging out (+ log in) does the trick.

🙂

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