Demo NOGO – Sat 1 Feb 25

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02/01/2025 at 11:37 AM #243305 quote

GraHal
Participant

Master

Anybody else getting the error message attached for PRT Demo Accounts today Sat 1 Feb 25?
My Live Account opens as normal.

Here’s hoping when it all works again, we’ll be on Version 13, all bugs will be history and there’ll be Improvements Galore!!! 🙂

druby thanked this post

Screenshot-2025-02-01-103106.png

02/01/2025 at 12:02 PM #243307 quote

druby
Participant

New

10:57:00 Just tried , for Demo, getting same message, I don’t know anything, I’m assuming there tinkering, I’ll try again later.

Were still logged into IG from last night, but with PRT closed, Same message when I logged back in and tried Demo.

Ha…. be careful what you wish for, they may add to the bug list with new ones if its V13, it could go several ways!

GraHal thanked this post

02/01/2025 at 12:17 PM #243309 quote

Zigo
Participant

Master

I had the same error code , in RealTime

GraHal thanked this post

02/01/2025 at 6:14 PM #243318 quote

druby
Participant

New

Just tried again, no change!

I did notice that from the IG dashboard, were you choosing to launch PRT, the option for the IG platform is missing.

I’m sure there was the option along with PRT, maybe this is an IG problem.

The options don’t appear under both demo or live, strange!

02/01/2025 at 9:32 PM #243322 quote

GraHal
Participant

Master

The IG Status page shows ALL good – see attached.

During problems in the past, the IG Status page always shows ALL Operational, so it looks like it’s a waste of space and means nothing! 🙁

Screenshot-2025-02-01-202830.png

02/02/2025 at 1:01 AM #243325 quote

phoentzs
Participant

Master

How long will the problem continue? Will it not work all weekend? Can someone make an official statement here?

02/02/2025 at 2:17 AM #243326 quote

PeterSt
Participant

Master

For me at this moment it works (did not try it earlier / yesterday). But I use another launcher (the “IB sponsored” version. – Get PRT-IB and get PRT-IG for free with 4 trades per month).

May it be of importance : PRT-IB had maintenance yesterday morning. But I saw that around 16:40 Amst I still could not start it. But, used it the whole day (just start earlier than “maintenance” begins).

02/02/2025 at 9:14 AM #243328 quote

Leo440
Participant

New

Still no demos for me. Live is fine.

02/02/2025 at 10:38 AM #243333 quote

pabo_swe
Participant

Junior

I called the support… how can the support on phone be unaware of something like this, when it’s been down for a couple of days? They asked me to mail in some info…

Did someone else already register a case?

02/02/2025 at 10:43 AM #243334 quote

GraHal
Participant

Master

Demo still NOGO for me. Going to be chaos for many if not back up by 23:00 tonight!

Did you call IG Support or PRT Support pabo_swe .

02/02/2025 at 10:45 AM #243335 quote

phoentzs
Participant

Master

@Nicolas @Roberto Do you know anything about it?

02/02/2025 at 10:56 AM #243337 quote

pabo_swe
Participant

Junior

IG support

02/02/2025 at 11:24 AM #243346 quote

GraHal
Participant

Master

GraHal wrote:

Going to be chaos for many if not back up by 23:00 tonight!

Wrong GraHal … Demo is NOGO, but Live appears to be fully functional!?

02/02/2025 at 12:44 PM #243348 quote

SnorreDK
Participant

Junior

“Welcome to IG, our Technicians are currently investigating the matter with the view of having it resolved speedily. The reference number for the incident is INC0840831”

GraHal, pabo_swe and druby thanked this post

02/03/2025 at 9:28 AM #243354 quote

deleted23092025
Participant

New

Same problems here.
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