Dear PRT…please!

Despair · Thu, 10 May 2018 14:47:34 +0000

Dear PRT, About two weeks ago a PRT error caused one of my strategies to be stopped (I don’t even remember the date) . The at this time open trade was closed with a loss of approximately 50 Euro. I reported the problem and asked for a refund. A few days after I reported the incident I receive an email confirming that „this really was a new error“, and I should receive more information after some investigation. My refund claim was ignored. No word. I never received this „further information“ about what caused the error. A few days later I asked again for my refund. I received an answer as if I had never asked for a refund before asking if I have send this claim to IG. I answered that I’m PRT customer but if I should contact IG myself, I don’t really know what to write because I have no idea what happened. Besides I asked where exactly I should send my refund claim. I neither received an answer to this email up to today, nor did I receive any refund! This Monday again a strategy I was running was stopped and closed a trade with a loss of 1350 USD! This trade would be in profit now! I of course reported the incident and asked for a refund. Up to today no reaction from PRT! I really don’t know what I should do. First you ignore my first refund claim and now after this massive loss on Monday you not even respond? I would at least expect „We are sorry about what happened and will come back to you ASAP“ or something similar. For me this was really too much. I can’t understand why one would behave like this. I will now transfer also the last strategies I still run with PRT to matlab. I just want my refunds and I’m gone.

This topic has 16 replies, 4 voices, and was last updated 5 years ago by Despair.

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05/16/2018 at 12:06 PM #70611

Nicolas

1/ you are an IG customer. If you were a PRT customer (PRT software account), I believe things could be faster.

2/ because I’m not a PRT or IG employee, I’m not your official support 🙂

3/ I think it is about your last issue (from what I heard and understood).

4/ because support follows the ordinary support procedure while I got many phone numbers in my phone.

Nicolas
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05/16/2018 at 12:48 PM #70621

Despair

1.) I have this PRT account “sponsored by IG”. I wasn’t aware that there is a third possibility to sign up.

2.) I’m aware that you are not my official support but since you seem to have good relations to PRT I thought it would be OK to ask for your help/opinion since I feel pretty lost when dealing with PRT.

Ok, then I will continue waiting. I send today another email. Maybe I’m lucky and get a reply this time.

Thank you!

Despair
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