Charts stuck on 3 months data only

• 06/05/2022 at 4:23 AM #194656
  Pleidian

  Hi, a bomb hit my PRT and my charts are stuck on 3 months data only, i tried adjusting the units and time frames, tried restarting the platform and computer but to no avail. Anyone got any ideas.

  

  Pleidian

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  06/05/2022 at 5:15 AM #194663
  PeterSt

  This is not about a unit in seconds ? Because if so, it is explainable to some degree.

  

  PeterSt

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  06/05/2022 at 5:48 AM #194665
  Pleidian

  No, im looking at daily and weekly time frames. most of the charts will not scroll past 3 months worth of data

  

  Pleidian

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  06/06/2022 at 1:30 PM #194793
  RafaelN

  Hello Pleidian, you should send PRT a technical report (from Help > Technical support) because this could be due to different factors. The main two would be: who are you getting the data from (PRT or a broker), and if the securities you are looking at are “well-known” or not. Apparently the least ones have less history on V11 compared to the most popular ones but that doesn’t seem to be the case on V12 anymore.

  

  RafaelN

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  06/13/2022 at 4:29 AM #195173
  Pleidian

  worked out what the problem is… was using the old version of PRT and PRT have strangled data to that version…problem solved!

  

  Pleidian

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