I have serious problems to login at IG today. Is it only me or does everybody experience this?
I got this message…Cannot log in neither…
I can now login on my live account. Demo is still down.
IG’s platform was down from 10:49 – 11:49 (UTC +1)
You have to phone them to close/open any trades when this happens.
The last time any Autotrading was disabled due to the outage.
If any of your targets, TP/SL/TS/etc, did not trigger due to this outage IG will correct it for you at the right price. Phone them or email them.
NOTE: Sorry to tell you this but If you did any backtesting during these hours you will have to do it again. Your results are corrupted when this happens.
I find it hard to believe that with the technology available that a platform and broker worth many Millions can be offline for an hour.! (the rest of my thoughts on this I will have to keep to myself…)
I just tried. Login to live account was successful, but when changing to DEMO ” received an “unexpected error”, and was advised to contact customer service. I’ll try later.
I didn’t try to login at this time but it looks like around the same time one of my systems had a “System Error”.
Nicolas can you please create another Main Forum topic: Platform Error or something like that for such issues that we can all Subscribe to like a sudo mailing list. At least this way I can create some sort of warning notification if this happens again.
Thank you very much.
EricParticipant
Master
a bit late but for the next time?
During my call with customer service an unexpected system downtime was mentioned. A follow up e-mail, that arrived surprisingly quick, states “technical problems”.
The IG platform was available on mobile throughout the downtime. So the situation was still kind of normal.
I mean we have to accept it as a fact that a broker like IG can go down (completely), in an Equifax scenario.
I wasn’t able to login with my mobile either. Sure I could have called but I wasn’t that worried much…
@Despair: well, that does suck.
This is also a possible reason for getting bad execution prices, for example when the platform does not respond during high volatility events.
And this does happen every once in a while. During Brexit I couldn’t log-in for 15 minutes, which felt like hours.
