Candles not visible

Viewing 4 posts - 1 through 4 (of 4 total)

Author

Posts
07/12/2022 at 5:14 PM #197183 quote

abel1986
Participant

New

Hello,

a portion of the day is missing on my 3 mins chart. (seems to be affecting all instruments).

Trading hours have not been modified.

Please find attached screenshot.

thanks for helping

Screenshot-2022-07-12-at-18.13.09-2.png

07/13/2022 at 8:24 AM #197198 quote

Maverick
Moderator

Average

Hello Abel,

Following your request, in order to allow us to get further, I invite you to send us a technical report with the concerned window open.

Click here for detailed instructions on how to send a technical report.

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Thanks in advance,

Victor from ProRealTime

abel1986 thanked this post

07/13/2022 at 8:53 AM #197205 quote

GraHal
Participant

Master

abel1986 wrote:

portion of the day is missing

Have you intentionally inserted that ellipse in the chart or is it some setting that has crept up on you?

07/13/2022 at 2:11 PM #197227 quote

abel1986
Participant

New

Issue was corrected by the Data team earlier this morning and seems to have been caused by a punctual server maintenance yesterday.
Data is now showing correctly.

GraHal and robertogozzi thanked this post
Author

Posts

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Login your account

Candles not visible

Platform Support: Charts, Data & Broker Setup

New Reply

Author

abel1986 @abel1986 Participant

Summary

This topic contains 3 replies,
has 3 voices, and was last updated by abel1986
3 years, 7 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	07/12/2022
Status:	Active
Attachments:	1 files

Loading...