Any IG Clients LIve on MTF?

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  • #83403 quote
    random45689
    Member
    New
    Noticed here https://www.prorealcode.com/blog/learning/approach-multi-timeframe-trading-prorealtime/ in the comments section going back a couple of months that Nicolas is saying it is possible to ask our broker for Multi Time Frame support on live accounts

    Contacted IG about it today and was told; “I’ve forwarded your request to have the multi time frame function activated on your account. This will be done the next time ProRealTime enables multi timeframes for client accounts.” Not really understanding if this meant ‘when PRT enable it for everyone’ or if they do it in batches as clients request – got this back; “PRT normally enables Multi-TimeFrame in batches and the turnaround time is between 3 to 5 working days for it to be activated.” But then when asking if I would be notified or should I just keep trying sadly this… “Currently this has been placed on hold indefinitely until they have resolved the bugs affecting MTF so we would unfortunately be unable to provide an update when activation has taken place.” and this “Thanks for your prompt response, sorry for this inconvenience and note that since this is a general issue we can only hope this starts working soon The only way to get an update on this would be to keep checking in” So from ‘all go’ to a complete ‘no go’ standstill… has anyone else out there got MTF activated on their live IG account/has it been deactivated due to these bugs? (which I hope they manage to sort out soon of course/best of luck etc!)

    #83433 quote
    Jakub
    Participant
    Average
    Dear Max, Thank you for your post. Due to an update on the new engine, currently it is not possible to activate the MTF on new accounts. We will update the users, once it’s done. Best regards, Jakub
    #83491 quote
    random45689
    Member
    New
    Thanks for your comment Jakub (I wish you would comment more often on other posts too 🙂 and hope ITF are able to sort the issues soon and best of luck
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Any IG Clients LIve on MTF?


Platform Support: Charts, Data & Broker Setup

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This topic contains 2 replies,
has 2 voices, and was last updated by random45689
7 years, 3 months ago.

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Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 10/23/2018
Status: Active
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