Alert s not working properly

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  • 09/19/2024 at 6:59 AM #237798 quote
    adrianj
    Participant
    New

    I have a few issues with Alerts:

    1. Custom Sound Alerts when set to “Only This Alert” changes the global setting to the Custom Alert
    2. MACD >= or <= Signal Line Alert settings change from MACD (6 20 10) – MACD   to   MACD (6 20 10) 1 – MACD. I am constantly changing them back to the original criteria.
    3. MACD Alerts as above are not being triggered correctly i.e. late by several candles
    09/19/2024 at 7:28 PM #237840 quote
    GraHal
    Participant
    Master

    I was hoping somebody else may have answered so we could get some fresh insight on the Alerts problem … alas everybody else must be happy, else they nobody else uses Alerts??

    See the link below, nothing has changed from my perspective … Alerts set for RealTime do not sound the audible Alert in ReaTime, but on the open of the next bar. Alerts used to work in RealTime at the instant the price level (or whatever) was crossed (or whatever setting is used.

    V12 – Odd or Annoying Happenings!?

    I have emailed PRT direct about this problem. I will help if you also email PRT about your Alerts problem.

    If you use the email address below then you can add screenshots as this will help their understanding of your problem.

    support@prorealtime.com

    adrianj and Iván González thanked this post
    09/20/2024 at 2:40 AM #237852 quote
    PeterSt
    Participant
    Master
    GraHal wrote:

    I will help if you also email PRT about your Alerts problem.

    Hi  GraHal – small point of correction, just to protect your further life as a grandpa etc. :

    It will help if you also email PRT about your Alerts problem.

    🙂

     

    PS: Like I said recently : nothing gets solved anyway.

    adrianj thanked this post
    09/20/2024 at 3:11 AM #237853 quote
    adrianj
    Participant
    New

    I reached out in this forum as PRT has not responded to my query, from early this month

    09/20/2024 at 8:41 AM #237854 quote
    Iván González
    Moderator
    Master

    Hi! I'll try to relay this directly to support.

    GraHal thanked this post
    09/20/2024 at 9:13 AM #237857 quote
    GraHal
    Participant
    Master
    PeterSt wrote:

    It will help

    Thanks, I did notice my typo, but too late to correct … least it shows somebody reads my posts! 😉

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Alert s not working properly


Platform Support: Charts, Data & Broker Setup

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adrianj @adrianj Participant
Summary

This topic contains 5 replies,
has 4 voices, and was last updated by GraHal
1 year, 5 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 09/19/2024
Status: Active
Attachments: No files
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