43 Algos Stopped – Due to an Error!

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03/24/2025 at 12:43 PM #245201 quote

GraHal
Participant

Master

Anybody else get this on Demo Account … ALL / 43 running Algos stopped (see image 1) with error message ‘Due to an Error’.

Trades remained open as manual trades (see image 2).

Sleekshot-2025-03-24-11-24-04.png Sleekshot-2025-03-24-11-25-38.png

03/24/2025 at 12:46 PM #245205 quote

JS
Participant

Senior

System wurde heute angehalten

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03/24/2025 at 12:51 PM #245206 quote

GraHal
Participant

Master

I got all my Systems started again no problem … all is ‘calm once again’ for now anyway!

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03/24/2025 at 12:53 PM #245207 quote

JS
Participant

Senior

This is about a “live” system where I found out on Sunday evening that it had been stopped due to an “internal error”, but the position was still open…

04/02/2025 at 8:16 PM #245536 quote

Anjuna Marine
Participant

New

Yes, I had this on two of my live Spread Betting accounts. There was an error on 24 March at 12:15 BST (UK). PRT and IG tell me they have fixed the problem. It left me in a mess as all of my positions were left open and unmanaged. They’re discussing reimbursement for the losses as I had many trades left open, unmanageable, and in the red. They would eventually have returned to profit if the code was still running.

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04/02/2025 at 8:39 PM #245537 quote

JS
Participant

Senior

What bothers me the most is that PRT says nothing about this…

This is ‘live trading’…

How is it possible that positions remain open without any warning?

Very concerning and unprofessional…

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04/02/2025 at 8:49 PM #245539 quote

GraHal
Participant

Master

Anjuna Marine wrote:

positions were left open and unmanaged

Wow, bad!, I sympathise.
Which option did you have enabled in Settings, see attached.

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Sleekshot-2025-04-02-20-48-16.png

04/15/2025 at 8:37 PM #245937 quote

Anjuna Marine
Participant

New

I have ‘Remain open’ selected. I prefer this because in the past I’ve accidentally stopped a system, and didn’t want my positions to close – but I’ll probably change it back to default now.

My justification to PRT is that this setting is designed for cases like manual trade intervention or a system code failure. If the issue is a platform failure, then it’s completely out of my control, and I believe losses should be reimbursed on that basis.

So far, support have been very professional and thorough, but we haven’t yet reached a final conclusion.

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05/20/2025 at 8:26 AM #247359 quote

Snålänningen
Participant

Junior

I had the same thing this weekend again. All my algos stopped due an error, looks like there was some issue on PRTs side again. All of my positions were left open and unmanaged, which caused losses that should not have happened – but also missed gains as the algos needed restart and I wasnt able to get to a computer. Two times in two months – what is happening?
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05/20/2025 at 8:40 AM #247360 quote

GraHal
Participant

Master

Snålänningen wrote:
All of my positions were left open
Wow, bad!, I sympathise and empathise how you are feeling! Which option did you have enabled in Settings, see attached.
Sleekshot-2025-04-02-20-48-16.png

05/20/2025 at 8:48 AM #247362 quote

JS
Participant

Senior

The same thing happened again this weekend with my son’s system: the system stopped due to an “error” (with no further explanation), and the position remained open despite the setting that positions should be closed automatically…
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05/20/2025 at 9:18 AM #247363 quote

Snålänningen
Participant

Junior

I had the exact same error JS. Grahal: I have the setting on closed, as per default.
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05/20/2025 at 1:04 PM #247375 quote

GraHal
Participant

Master

I just had 24 Demo Algos Stopped about 2 minutes ago … about 20 due to ‘external event’ and the other 4 due ‘too many retires’.

05/20/2025 at 1:47 PM #247378 quote

GraHal
Participant

Master

Demo – 4 more Stopped, then a minute or so later another 3 stopped. I can see 7 more that are ‘Stopping’.

05/20/2025 at 6:43 PM #247395 quote

PeterSt
Participant

Master

GraHal wrote:
4 due ‘too many retires’.
Hahaha
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