verdi55 wrote:

When you confirmed your personal data last time for the old account (as I usually have to do once a year)

I have never been asked to do this yet.

If I get no luck via emails then I will have to resort to phoning. Normally I can hold my frustration in better in an email than when I am on a phone – especially if I have been put on hold for a bit!

I sent an email to PRT asking if they could assist in any way with getting my account changed from the useless limited risk beginners account to a standard account. I wasn’t hopeful but an email costs nothing. I was pleasantly surprised to just receive a phone call from PRT’s Ulrike – but unfortunately as I expected PRT have no power of persuasion over IG. Once again 10/10 for PRT’s customer service and 0/10 for IG’s customer service.

So at the moment it seems that my PRT sponsored IG account with access to PRT Premium is to remain useless to me for trading and I will have to go back to trading on my standard IG account. I may try to maintain the minimum trades required on the PRT sponsored account to maintain access to Premium but I do not imagine it will be long before PRT get upset with this situation and downgrade the accounts PRT access. Also I will have to split funds between two accounts which will reduce my ability to trade as much on my main account so I guess IG putting me on limited risk will reduce the amount IG make from me in the long run.

Now I just have to hope that IG are not stupid enough to downgrade my first account…..

ALE wrote:

I would want to understand which account is my

On your ‘My IG’ page after logging in to IG  click on ‘Settings’and then on ‘Client and account status’ and it tells you which account type you have. (Sorry I do not know what it says in Italian but I guess you can work it out!)

Well it seems that there is no way to change my account from a useless limited risk account for newbies to a standard account like my other IG account other than by waving sheaths of paperwork at IG proving my worth (or lack of it as they will not say what levels are required). So I will just have to let my new PRT sponsored IG account wither away and die through lack of use. This is very sad as the benefits of PRT Premium that come with it are well worth having and the platform customer support without IG in the equation is much improved – but what is the point of these benefits if my trading is so severely restricted by IG that I cannot trade with their account.

R.I.P. PRT sponsored IG account with Premium PRT. You were killed by IG for no good reason.

ALE wrote:

I’ve open last year a second account sponsered by PRT to have premium pt, but  it’s standard account, last year there was different rules. The solution is to have two accounts … probably; One to test  and the second to trade.

Yes IG say that the rules may have changed since I opened my first account.

There is a small problem that to maintain the free PRT Premium I have to place 4 orders (2 trades) a month. Yes I can just instantly open and close two trades but I doubt either IG or PRT will be happy with this for very long. It also means that I have to leave funds in the account to cover the trades which could be put to better use elsewhere. Plus it is just an extra level of work switching between accounts that is unnecessary and time consuming. I will probably do this for a while though and see how it works out.

Well that didn’t last very long….. having gone through all the hassle of opening the PRT sponsored IG account to get PRT Premium and then moving all my indicators and strategies over and losing all the demo forward test data accumulated and then waiting for IG to slowly give me my money back so that I can straight away deposit it back with them and then finding that the IG account opened was a useless limited risk account that was no use to me – I have now just received an email from IG saying that I will lose free access to PRT at the end of the month due to lack of activity despite doing the four required trades a month (admittedly very small trades).

So now I will have to move everything back to my original IG standard account without PRT Premium and start all over again….. bloody hell – IG do really seem to try to make trading with PRT as difficult as is humanly possible.

The text of their email was as follows and I note that IG do not even bother to put the account number in the email that their actions relate to so if you have more than one account with PRT access then you would be left guessing which one would suddenly stop at the end of the month and leave your auto strategies stranded.

A change to your ProRealTime access

Dear Mr ———-

We have reviewed your account activity, and unfortunately we are no longer able to provide our third-party charting package ProRealTime to you for free. However, your free access to IG charts will continue as normal.

We will turn off your access to ProRealTime at the end of the month. If you turn it back on, you will be charged £30 per month – the four-trade monthly minimum for free access will not apply to you.

If your trading size and frequency increase significantly, we will be happy to reassess your eligibility. We will do this automatically after three months, and let you know if you qualify for free ProRealTime once again.

Please note that although ProRealTime will be turned off, any automated strategies will keep on running. If you don’t want these to continue, please remember to turn them off before the end of the month. You can do this by giving us a call, if you prefer.

All other aspects of your IG account will continue to work as they do today.

We’re here to help

If you have any questions about this or need assistance with your account, you can find answers in our help and support area or IG Community. Alternatively, our highly trained client services team is available by phone or email 24 hours a day from 8am Saturday to 10pm Friday.

Kind regards

IG

T 0800 409 6789
T 020 7896 0079
E helpdesk.uk@ig.com
community.ig.com

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