Launching ProRealTime on a MacBook via IG account

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  • #258682 quote
    ExpatTrader
    Participant
    New

    Hello

    I am having trouble launching ProRealTime on a MacBook via an IG account.

    I downloaded the software from IG and tried changing pop ups etc, along with making sure my accounts were enabled for PRT.

    Just wondering if anyone has had the same issue?

    Thanks

    #258684 quote
    Nicolas
    Keymaster
    Master

    What error do you encounter please? and with what browser please? Did you try with different ones?

    #258695 quote
    ExpatTrader
    Participant
    New

    Hi Nicolas, I am using safari but I have also tried on Firefox. There is no error really, when I try launch PRT from my IG dashboard it juts directs me to the download page even though I already have it downloaded. When I open the downloaded app for PRT it ask me to log into my brokers web platform – I believe I have the IG specific download.

    Thanks

    #258704 quote
    ExpatTrader
    Participant
    New

    Update – I now have it working and connected properly.

    Thanks

    Nicolas thanked this post
    #258749 quote
    Nicolas
    Keymaster
    Master

    Did you do anything specific to cause this? It would be interesting to know, for our knowledge base; it could help other users who are having trouble launching ProRealTime with IG.

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Launching ProRealTime on a MacBook via IG account


Platform Support: Charts, Data & Broker Setup

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This topic contains 4 replies,
has 2 voices, and was last updated by Nicolas
1 day ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 03/03/2026
Status: Active
Attachments: No files
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