Hello
I am having trouble launching ProRealTime on a MacBook via an IG account.
I downloaded the software from IG and tried changing pop ups etc, along with making sure my accounts were enabled for PRT.
Just wondering if anyone has had the same issue?
Thanks
What error do you encounter please? and with what browser please? Did you try with different ones?
Hi Nicolas, I am using safari but I have also tried on Firefox. There is no error really, when I try launch PRT from my IG dashboard it juts directs me to the download page even though I already have it downloaded. When I open the downloaded app for PRT it ask me to log into my brokers web platform – I believe I have the IG specific download.
Thanks
Update – I now have it working and connected properly.
Thanks
Did you do anything specific to cause this? It would be interesting to know, for our knowledge base; it could help other users who are having trouble launching ProRealTime with IG.