ProOrder Window gone today

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • 06/05/2016 at 11:41 AM #8819 quote
    markouk
    Participant
    Average

    Normally on a Sunday I tune up my strategies but the ProOrder Window is missing when I login to ProRealTime today. Where did it go, is it down for maintenance or something? I’ve checked my account settings and it is still enabled etc. It’s not even an option in the Display Menu see attached photo.

    06/05/2016 at 11:57 AM #8822 quote
    Yannick
    Participant
    Veteran

    Hi

    I have the same problem and I contact IG without answer…..

    06/05/2016 at 1:59 PM #8828 quote
    Nicolas
    Keymaster
    Master

    Hi, i’m not aware of any update today, but I know that sometimes upgrade are made on Sunday. I think that ProOrder will come back today in a few hours, don’t worry.

    06/05/2016 at 2:35 PM #8831 quote
    grizzly
    Participant
    Average

    Same here!

    In the tech window – it says there is an plug in error. I presume your getting the same ?

     

    [attachment file=8832]

    06/05/2016 at 3:44 PM #8836 quote
    markouk
    Participant
    Average

    Well at least it’s not my pc that is playing up. Still not working but I would imagine (hoping) it’ll be ok by 2100.

    06/05/2016 at 5:04 PM #8837 quote
    markouk
    Participant
    Average

    And we are back 🙂

    06/05/2016 at 5:07 PM #8838 quote
    DerPat
    Participant
    Junior

    Hello,

    I talket to a support guy from IG. They have some technical errors between IG and prorealtime. They have a technician there and want to fix it by today evening. Hope they do and don’t mess up my automated orders.

    Best
    Patrick

    06/05/2016 at 5:14 PM #8839 quote
    markouk
    Participant
    Average

    Thanks Patrick, yes after just loging back in there still seems to be some problems. Things are not quite as they should be.

    06/05/2016 at 7:05 PM #8844 quote
    markouk
    Participant
    Average

    All is well now….anyone else agree?

    06/05/2016 at 8:35 PM #8848 quote
    Nicolas
    Keymaster
    Master

    Yes everything’s ok now. ProOrder is back! 🙂

    06/05/2016 at 10:37 PM #8853 quote
    manel
    Participant
    Veteran

    Seems like they haven’t quite fixed the technical errors as yet. It disappeared for 5 mins just now, now it’s back again. Everything else on PRT is updating fine, it’s just ProOrder that keeps disappearing.

    06/06/2016 at 6:09 AM #8858 quote
    markouk
    Participant
    Average

    I wonder if it just a Java problem but the code is working fine behind the scenes?

    06/06/2016 at 6:22 AM #8859 quote
    markouk
    Participant
    Average

    Yep, it’s still a little suspect. For example I was able to search for Oil – US Crude (SEP-16), see the chart and attempt an order. The order was rejected because “the market I have requested is longer online”. Is that normal?

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ProOrder Window gone today


ProOrder support

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markouk @markoukay Participant
Summary

This topic contains 12 replies,
has 6 voices, and was last updated by markouk
9 years, 7 months ago.

Topic Details
Forum: ProOrder support
Language: English
Started: 06/05/2016
Status: Active
Attachments: No files
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