Wrong price and missed bar

BC · 2020-12-15T13:01:46+00:00

Hi PRT support team I found a wrong close price bar (09:30) and missed bar (09:45) today (15th DEC 2020) at Hong Kong HS50 Cash (HK10) PRT 15 Mins chart (UTC +8:00), and 8 missed bar on 14th DEC 2020. Could you help to check why and provide solution to fix it? THX BC

Viewing 5 posts - 1 through 5 (of 5 total)

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12/15/2020 at 2:01 PM #153845 quote

BC
Participant

Master

Hi PRT support team

I found a wrong close price bar (09:30) and missed bar (09:45) today (15th DEC 2020) at Hong Kong HS50 Cash (HK10) PRT 15 Mins chart (UTC +8:00), and 8 missed bar on 14th DEC 2020.

Could you help to check why and provide solution to fix it?

THX

BC

IG-Close-26183-scaled.jpg PRT-Close-26364.png PRT-missed-bar-on-14th-DEC.png

12/16/2020 at 6:15 PM #154035 quote

Emanuele PRT
Participant

Junior

Hello,

Thank you for letting us know. I have alerted the Data team on this issue.

For the future, may I ask you to send us a support ticket directly via the platform instead of opening a forum thread, as we spend very little time on forums here and we might end up missing these kind of reports.

Thank you on advance.

GraHal thanked this post

12/16/2020 at 11:09 PM #154062 quote

BC
Participant

Master

Thanks Emanuele, I send ticket via PRT platform at same time as well.

12/17/2020 at 8:20 AM #154075 quote

Nicolas
Keymaster

Legend

We had the same problem on Monday with many instruments, IG failed to send data during some minutes, early in the morning. I think this is the same problem here.

12/21/2020 at 12:33 PM #154714 quote

BC
Participant

Master

Hi PRT team

Those bar still missed and not correct after one week, I wondering when the issue will fix?
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