Template not loading

• 08/31/2022 at 1:46 PM #199954
  Broc

  Does anyone know why suddenly it is not possible to load any other templates? My platform is stuck with a single template and I cannot load any others?  The other templates are available for selection but I cannot load them.  I have reloaded PRT and restarted my computer – this makes no difference.

   

   

  

  Broc

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  08/31/2022 at 4:06 PM #199973
  RafaelN

  Hello Broc, in cases such as these we can’t really be of any help: you have to contact PRT’s support to fix it, directly from your platform through Help > Technical support and explain the situation.

  

  RafaelN

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  ProRealTime

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  08/31/2022 at 8:19 PM #199989
  PeterSt

  Who is “we” here ?
  I hope you realize that this looks odd. Sorry …

  

  PeterSt

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  09/20/2022 at 10:11 AM #201077
  RafaelN

  Moderators from ProRealCode do not have access to ProRealTime platforms of the members of the forum. If you have a technical issue with yours you must contact the technical support team on which you depend and the best way to do that is by sending a technical report as described above.

  

  RafaelN

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  ProRealTime

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  09/23/2022 at 6:54 PM #201253
  PLermite

  I have the same problem, sent a technical report 2 weeks ago. Zero answer.

  

  PLermite

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