StrategyProfit function stopped working

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04/17/2022 at 10:08 AM #191826 quote

yasuhisa
Participant

New

The above code (use mod) works fine in the backtest.(but does not work in real trade)
so I think it is obvious that ProOder has a trouble about STRATEGYPROFIT function.
From the results obtained so far, I think it is certain following things about the value that STRATEGYPROFIT returns in real trade.
– It is under 4 (at 1USD=125JPY).It is different from the value of the profit in the currency of the instrument(USD),and from my account(JPY) too.
– it is not 0.

I assume the calculating process of STRATEGYPROFIT in ProOder during real trade is wrong.
Already I mentioned, STRATEGYPROFIT worked correctly in real trade prior to March.
so I think it is degrade.

04/19/2022 at 9:52 AM #191869 quote

Nicolas
Keymaster

Legend

Strategyprofit is calculated with the instrument currency.

Did you create a support ticket reporting the issue about the wrong calculation please? What is the number of the ticket?

04/19/2022 at 4:02 PM #191897 quote

yasuhisa
Participant

New

No,I didn’t create a support ticket.I don’t know how to do it.
How should I do it?

04/27/2022 at 12:11 PM #192302 quote

yasuhisa
Participant

New

This issue is not solved yet.
Please teach me how to report to IT-Finance engineer. (I can not find that…)

04/27/2022 at 1:08 PM #192311 quote

JC_Bywan
Moderator

Master

Hello, from main platform menu, choose “Help” menu, then “Help center” (or shortcut CTRL+M) then technical problem then follow approriate choices

04/27/2022 at 2:19 PM #192324 quote

yasuhisa
Participant

New

thanks very much! I can find it.
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