Stopping bug

• 04/25/2017 at 10:57 PM #33412
  Noxxiq

  It has been frozen like this for a few hours now. Total gain is also wrong.

  Has this happend to anyone else, what to do?

  

  Noxxiq

  Participant

  Topics: 4

  Replies: 6

  Been thanked: 1 time
  04/26/2017 at 6:43 AM #33420
  Nicolas

  Demo or real server? If it’s still in “stopping” process, you should have a phone call with your broker.

  

  Nicolas

  Keymaster

  Topics: 81

  Replies: 20828

  Been thanked: 4742 times
  04/26/2017 at 7:02 AM #33426
  Noxxiq

  Real server. Doesn’t execute orders though, so mainly just annoying.

  Nothing changed overnight, still in the stopping process.

  I’ll contact IG, but can they do anything about it if it’s a PRT issue?

  

  Noxxiq

  Participant

  Topics: 4

  Replies: 6

  Been thanked: 1 time
  04/26/2017 at 7:52 AM #33430
  Nicolas

  If your broker is IG, then you contact the good company in charge of this bug. Of course if it is software related and not server , they will contact PRT.

  

  Nicolas

  Keymaster

  Topics: 81

  Replies: 20828

  Been thanked: 4742 times
  06/02/2017 at 10:28 AM #37280
  David

  I had Stopping issue in Demo on many of my systems but i received no definitive answer why.

  I also had incorrect profit and loss but it was resolved this week.

  

  David

  Participant

  Topics: 24

  Replies: 170

  Been thanked: 31 times
  06/02/2017 at 12:54 PM #37287
  GraHal

  Yes I’ve had the stopping issue also and incorrect profit / loss , annoying, confusing and worrying!

  So many little things, I just lived with it as long as the IG Interface showed the correct information.

  I’ve not noticed it this week, but not trading, waiting for 4 trades ‘gone wrong’ to come back in my favour … 3 have, just soyabean oil left! 🙂

  GraHal

  

  GraHal

  Participant

  Topics: 204

  Replies: 8401

  Been thanked: 2042 times
  06/08/2017 at 8:55 PM #37854
  AutoStrategist

  @Noxxiq I noticed you posted on 4th June, if you are stopping a live system at the weekend it will wait until the market re-opens to get the live price.

  1 user thanked author for this post.

  GraHal

  

  AutoStrategist

  Participant

  Topics: 6

  Replies: 125

  Been thanked: 71 times
• Author
  Posts