Allow me, with some additional hopefully useful data :
This Forum community/website is NOT owned by ProRealTime. ProRealTime does not have anything like a forum or chitchat with developers. This forum, ProRealCode is third party, and let’s say it jumps (fills) in the hole that PRT implied. Very strange in itself.
Then my addition :
You won’t ever get to talk to the people who develop or debug PRT. Some say they exist somewhere, but I rather tend to claim they are fake. OK OK … this is BS of course, but with such an enormous pile of issues and on average daily telephone talk to PRT support, I think I know a bit.
This whole model of development just does not work at all, or is 40 years old or both. It is unworkable (and a total waste of your time to get things done).
All you can do is work out the issue yourself and with the help of others in this community, so we can reason what could be going on (with all the “knowledge-power” we have) and when that is settled, simply explain support, or better explain via a Technical Report (via the Help menu) and possibly refer (link) to the topic of concern. And then pray that PRT will work on it (once you are more known to them you may get feedback like “your ticket has been received” which gives you a communication possibility with again support but now in France) … but … you will never ever know whether your issue got solved because they just don’t tell a thing about anything. So in your case, how to know it has been solved. Try each day for two years in a row ? (this is serious).
One exception : When PRT molests something in a new build (new builds may occur weekly), THEN they are always keen to tell you the status, like they could mimic he situation etc.. There must be a special department for that (LOL).
Please notice that Jaap’s “Screeners do this some times” is nothing to solve. But giving the concrete example to PRT is also nothing to solve; these things most often can’t be mimicked because what occurs right now will not occur tomorrow or the next hour. And *then* not being able to discuss with a developer ? …
GraHal will tell you similar but the difference will be that I have over 2000 open tickets which I can discuss by telephone (as a PRT-IB customer), while he – and everyone in the IG camp – won’t be able to communicate with PRT support at all.
The net result is the same : relatively nothing gets solved anyway.
Peter
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