Proorder autotrading Performance report not opening

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Viewing 15 posts - 31 through 45 (of 71 total)
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  • 11/19/2023 at 8:08 AM #223900
    jmf125

    I do not have the demo account setup with PRT yet, I have sent an email to IG support to resolve the issue with the error of activating PRT on demo account.

    But my main issue is on the real account. And I doubt that setting upi PRT on demo account will help.

    As a matter of fact, for the same IG account I have 2 SB sub accounts and 1 CFD account. And PRT works fine on the CFD and the other SB account. But not on my main SB account !!!!

    11/19/2023 at 9:35 AM #223906
    GraHal

    Weirder and weirder!

    How many different Instruments and how many Systems does the Detailed Report not work for on the – lets call it No 1 SB Account?  Clutching at straws again I know.

    Also, how many Systems do you have listed / shown in the AutoTrading window on both the No 1 & No 2 SB Accounts?

    11/19/2023 at 10:42 AM #223909
    jmf125

    Indeed weird. The only thing I can think of is different settings in PRT (I checked and could not find anything) or different settings in PRT on the server side installation or other but can´t check that (I have tried disabling and reenabling but no difference).

    The detailed report does not work for any of the systems running or not running on SB1 Account.
    The detailed report does work on all systems running or not running on SB2 account.
    The detailed report does work on all systems running or not running on CFD account.

    SB1, SB2 and CFD are all sub accounts of the IG account.

    11/19/2023 at 12:29 PM #223916
    GraHal

    How many Systems do you have listed / shown in the Backtesting & Automatic Trading window on your No 1 & No 2 SB Accounts … a figure for each Account?

    You probably think what has this to do with my problem?

    Up to when I ceased to store / List loads of Systems in the  Backtesting & Automatic Trading window I used to get almost every weird happening on PRT, many times over.

    Since I stopped storing Systems on the Backtesting & Automatic Trading I get almost zero weird happenings.

    Above may have nothing to do with your weirdness, but we need to try / consider everything?

    1 user thanked author for this post.
    avatar jmf125
    11/19/2023 at 6:26 PM #223931
    jmf125

    I can only thank you for trying to help me Grahal.

    On the “problematic” SB account I have 9 running systems and 52 non running systems.
    The other 2 accounts have a couple of running systems and less than 10 non running systems.

    PS

    The issue happened suddenly without having added or removed any systems or may be a couple (I can´t be 100 % sure)
    I will remove 3 systems from the non running windows just in case there is a 60 limit !!!

    11/19/2023 at 6:31 PM #223932
    jmf125

    I removed 9 systems from the non running systems window – no difference

    11/19/2023 at 8:25 PM #223934
    GraHal
    GraHal wrote:

    Since I stopped storing Systems on the Backtesting & Automatic Trading I get almost zero weird happenings.

    I was not referring to the running and not running window.

    I was referring to theBacktesting & Automatic Trading window.

    Also there is no need to remove  any at this stage just state how many are listed in the Backtesting & Automatic Trading window?

    11/20/2023 at 8:29 AM #223938
    jmf125

    Ooops sorry did not understand which window you were refering to initially.

    IG Account1 (complete)
    SB1 Account – 310 systems – detailed report on a system is not working
    SB2 Account – 28 systems –detailed report on a system is working
    CFD Account – 16 systems- detailed report on a system is working

    IG Account2 (Premium)
    SB account – 163 systems detailed report on a system is working

    11/20/2023 at 9:30 AM #223942
    GraHal

    310 Systems on the SB1 Account is far far too many in my experience.  In the past, I used to keep 100’s also and I used to get weird stuff happen!

    My rule now is < 20 tops, < 10 better still.

    All you need do is export 300 Systems to your PC … takes a few seconds for each export.

    It will be a pain, but after you’ve done  it, the Backtesting & Automatic Trading window will be loads more usable (nor more searching up and down a list of 310) but also you will remove the chance of losing 310 Systems if your PRT Platform ever crashes big style (has happened to me twice! ).

    I now keep ALL my Systems on my PC and only import those few Systems that I am actually working on.

    Also who knows until you try … the above action may get you the Detailed Report back on SB1 Account (after Quit and Log back in)?

    11/20/2023 at 1:18 PM #223964
    jmf125

    OK I am now down to 250 systems still some way to go to go below 20.
    However it was working with 250 systems before (and it works with 163 systems as this is what I have on premium), as I have not added more than 60 systems for sure.

    I hink the cause is somewhere else, but still no idea where

    11/20/2023 at 2:45 PM #223980
    GraHal

    My theory is that the Detailed Report has a certain time to execute (1 or 2 seconds maybe) and beyond that the process aborts.

    With so many Systems on the Backtesting window (maybe even combined with how many Systems in the  running and not running window) the search on the index of all these Systems (esp with lots of  System names near identical?)  takes longer than the time allowed and so – in your case for SB1 Account – the Detailed Report aborts and never appears.

    All above is theory on my part, from much PRT weirdness in the past with no logical explanation and which no longer happens (for several years now) since I ceased to store 100’s of Systems on my Platform.

    11/20/2023 at 5:53 PM #223988
    jmf125

    Hi Grahal

    If this was the case then it would work in certain instances, may be rarely but from time to time.
    The factthat it does not work at all, never,  is I believe a settings somewhere client / server side.
    I will continue to reduce the size but doubt very much.

    1 user thanked author for this post.
    avatar GraHal
    11/21/2023 at 8:24 AM #224008
    jmf125

    @Grahal
    Have you had experience asking IG, PRT (via website) or help via PRT screen for support ?
    None of the above even responded to my query !!!

    11/21/2023 at 9:03 AM #224009
    GraHal

    I’m sorry to say … nil response is often the norm!

    Have you sent in a Technical Report via Help > Help Centre > I’m having a Technical Problem?

    11/21/2023 at 9:26 AM #224011
    GraHal

    Try deselecting the icon for the Detailed Report (using the wrench) then close the AutoTrading window or better still Quit and then log back in and then open AutoTrading and then select the icon for the Detailed Report then see if any different re Detailed Report??

    Straws again, but in the absence of help from IG / PRT then it’s worth trying?

    1 user thanked author for this post.
    avatar jmf125
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