ProOrder AutoTrading Error With Trailing Stops

SnakU · 2022-09-12T05:35:41+00:00

Hi, Maybe it do not see the obvious: I have created an automated trading system, and it works in “ProBacktest” without any flaws. However, any time I try to get “ProOrder AutoTrading” started, I get an error, that my trading system cannot be applied as I should check in PureDeal that trailing stops are enabled and that trailing stops are authorised on this instrument. Im my ig.com app, I have activated trailing stops (please see attachment) and I also checked if trailing stops are available on the charts I would like to trade on (please see attachment, trailing stops are enabled). Any tip is really appreciated! Thanks, Nick

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09/12/2022 at 6:35 AM #200585 quote

SnakU
Participant

New

Hi, Maybe it do not see the obvious: I have created an automated trading system, and it works in “ProBacktest” without any flaws. However, any time I try to get “ProOrder AutoTrading” started, I get an error, that my trading system cannot be applied as I should check in PureDeal that trailing stops are enabled and that trailing stops are authorised on this instrument. Im my ig.com app, I have activated trailing stops (please see attachment) and I also checked if trailing stops are available on the charts I would like to trade on (please see attachment, trailing stops are enabled). Any tip is really appreciated! Thanks, Nick
Trailing.png Bildschirmfoto-2022-09-11-um-19.52.03.jpg

09/12/2022 at 7:39 AM #200591 quote

Nicolas
Keymaster

Legend

What is the exact message error you get when you launch the strategy through ProOrder please?

09/12/2022 at 9:55 AM #200603 quote

SnakU
Participant

New

Hi Nicolas, Sorry for not putting this screenshot in in the first place! Attached you will find the notification (unfortunately, it is in German, but I hope you will manage to understand…)
Error.png

09/12/2022 at 3:54 PM #200633 quote

JS
Participant

Master

Hi @SnakU
I would contact the IG helpdesk.

(Trailing Stops is a setting that does not occur to me in PureDeal)

09/13/2022 at 8:21 AM #200671 quote

Nicolas
Keymaster

Legend

Well, it should work if you have restarted since the activation. If it doesn’t, you should indeed contact IG support, I’m afraid this is the first time it has been reported in forums.
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