Problem with the use of automatic systems in Stocks

Pablo Jimenez · 2018-10-03T09:32:52+00:00

Hello I have a problem, when I try to activate an automatic system in stocks (apple,amazon etc..) the system does not allow it to me, nevertheless I already have automatic systems active in indices and forex. What’s the problem ? Thanks

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10/03/2018 at 10:32 AM #81832 quote

Pablo Jimenez
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Hello I have a problem, when I try to activate an automatic system in stocks (apple,amazon etc..) the system does not allow it to me, nevertheless I already have automatic systems active in indices and forex.

What’s the problem ?

Thanks

PROBLEMA-ACCIONES.png

10/03/2018 at 10:45 AM #81835 quote

Jakub
Participant

Average

Hola Pablo,

In order to allow us to analyze your platform, please send us a technical report by following these instructions:

– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Help center”, then on “I have a technical problem”
– Choose the category “Automatic trading”
– Give the name of the code you are referring to.
– To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
– Give as many details as possible, explain the issue you are having in the text box and mention
– Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Many thanks in advance,

Jakub

10/03/2018 at 1:17 PM #81843 quote

Nicolas
Keymaster

Legend

Live data subscription is necessary to launch a system on stocks.

10/03/2018 at 4:35 PM #81853 quote

Pablo Jimenez
Participant

Average

Merci Nicolas, how i can do that ?

10/04/2018 at 12:05 PM #81900 quote

Nicolas
Keymaster

Legend

You can activate live data subscription for specific markets under your broker dashboard, in the configuration window.
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