IG didnt fill me even tho price was above my target 2 times?!

jebus89 · 2018-05-31T06:41:30+00:00

Twice i didnt get filled, but price went above my target? Can i complain to IG about this? Please see photos… In photo 2 my limit is clearly 24 714,9 and price traded above 715, 2 times! Trade closed out with 70€ profits lol, i should have had double that!

Viewing 7 posts - 1 through 7 (of 7 total)

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05/31/2018 at 7:41 AM #71798 quote

jebus89
Participant

Master

Twice i didnt get filled, but price went above my target?

Can i complain to IG about this?

Please see photos…

In photo 2 my limit is clearly 24 714,9 and price traded above 715, 2 times!

Trade closed out with 70€ profits lol, i should have had double that!

swindled.png swindled2.png swindled3.png swindled4.png

05/31/2018 at 8:14 AM #71815 quote

jebus89
Participant

Master

I sent IG a mail, lets see what they say.

05/31/2018 at 9:32 AM #71835 quote

immo_vienna
Participant

Average

i definitly would try it. but could there be a difference between a low risk account and a business account? i am using a low risk account and do live trading since some months now and never had this problem :/

pls tell us what IG told u.

05/31/2018 at 9:46 AM #71838 quote

jebus89
Participant

Master

So first response back from IG: “Youre looking at the “mid price”, you need to look at the “buy price, right click in chart and choose “buy price” and u will see that it didnt reach ur target”

But i switched to buy price in chart and it showed 716,2!! Meaning even higher then the 715,4 that im bitching about lol. I sent screenshot back now… lets see what they say…

05/31/2018 at 11:43 AM #71852 quote

jebus89
Participant

Master

Ok so final answer from IG:

“Sorry in norwegian u need to look at the “sell” not “buy” price.”

And looking at “sell price” it hit only 714,2 so im “,7” away from getting filled…

FML

05/31/2018 at 2:25 PM #71865 quote

Despair
Blocked

Master

It can sometimes look like it but the reason is that PRT shows the midprice. So the price you would need at least for a fill is the shown midprice plus half the spread.

Then PRT seems to have a hard time to calculate the midprice but this is another problem. 🙂

06/02/2018 at 11:50 AM #72039 quote

bezieh
Participant

Average

u wanted to sell ur long position, so u will sell it for 715 if someone wants to buy for it, and i guess the buy offers were slightly under 715 (might be wrong), but gratz for the profitable trade anyway mate 🙂
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