IG Account closed lack of activity

• 01/29/2023 at 5:43 PM #208695
  slippy

  Hi all

   

  I’m after some help, please. I logged into my IG account today, but it has been closed due to a lack of activity on the live account. I have only been using the demo to practice with and was going to fund the live account in about 6 months.

   

  I contacted IG help and they have said my only option is to open a new account. However, I had installed some paid for indicators from prorealmarketplace coming to about £400 in total. If I open a new account is there a way to transfer the products across? Has this happened to anyone else before? I do not mind opening a new account but I don’t want to lose £400 of paid for indicators!!

   

  any help appreciated

  

  slippy

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  01/29/2023 at 7:51 PM #208698
  GraHal

  Did you not get your Demo Account disabled every 2 months while you were inactive on Live?

  If you had put some money on your Live Account, even £100,  then above would have happened. Also you would have been charged £30 per month off your Live funds.

  The way forward would be to contact the vendor of the System you bought of MarketPlace, explain what happened and provide evidence (email from IG?). I feel sure the vendor will then provide you with a replacement License somehow or other?

   

  

  GraHal

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  01/30/2023 at 8:37 AM #208712
  Nicolas

  HI Slippy, don’t worry! 🙂

  In order to get your licences back into your new account, please contact me through the marketplace website contact form: https://market.prorealcode.com/contact/

  1 user thanked author for this post.

  GraHal

  

  Nicolas

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  01/30/2023 at 5:01 PM #208776
  slippy

  Thanks everyone for your help, especially Nicolas…..all sorted now

   

  Cheers all

  

  slippy

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