Strategy stopped due to interface other than ProOrder

Vonasi · 2018-03-20T19:06:01+00:00

One of my demo strategies that has been running live for some time suddenly stopped today and the reason given was: ‘This trading system was stopped due to an external event such as a modification of an order or position opened by a trading system from an interface other than ProOrder. Please carefully check your positions and pending orders.’ I do not have any other interfaces or trading system other than PRT so I am a little confused as to why this strategy was stopped. Luckily it was only demo and it closed with a profit but still this is worrying. I have an identical strategy running but with variable seasonal position sizing and this one was not stopped.

Viewing 14 posts - 16 through 29 (of 29 total)

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03/22/2018 at 8:47 PM #66125 quote

Vonasi
Moderator

Master

Technical support request sent and email with details also sent – thankfully this time with no lock ups of the platform!

03/23/2018 at 6:18 PM #66199 quote

Ulrike
Moderator

Senior

Hi Vonasi,

we received your message and I already transferred it to the technical team doing the analysis. We will revert to you directly asap.

Best,

Ulrike

Vonasi thanked this post

03/23/2018 at 7:04 PM #66204 quote

Leo
Participant

Veteran

Demo platform works very weird sometimes. I wouldn’t bother.

just for the record:

in real markets once an strategy opens a trade Of 1 contract, then the markets get a picture I did not like. I was away from my computer and I wanted to close the trade with some profit without stopping the system, therefore no manual intervention otherwise you get the message you posted. My idea was.

My solution I though, open manually a -1 contract in mode to protect the automatic trade ( without stopping the system as I said) and voila! I got the same messenge.

03/23/2018 at 10:09 PM #66215 quote

Vonasi
Moderator

Master

Thanks for your reply Leo – but I did not do any manual trades at all so this cannot be the reason for the stopped strategy or reason given. Hopefully PRT can find the reason and supply a solution.

03/24/2018 at 2:35 PM #66250 quote

Eric
Participant

Master

Leo

options > trading options > at market order > force open = Auto?

03/24/2018 at 10:05 PM #66285 quote

Leo
Participant

Veteran

Eric wrote:

options > trading options > at market order > force open = Auto?

I have at the moment “Active”, which one should it be the best then?

03/25/2018 at 1:16 PM #66329 quote

Eric
Participant

Master

Leo wrote:

Eric wrote:

options > trading options > at market order > force open = Auto?

I have at the moment “Active”, which one should it be the best then?

as long you have “force open” active/enabled it should not be a problem

maybe demo is different?

on live account i trade both manually and auto at the same time and its never a problem

Leo thanked this post

03/26/2018 at 10:05 AM #66419 quote

traderfred
Participant

Senior

Hello

I have excatly the same behavior, on my live account.

I’m waiting for the PRT investigation..

03/26/2018 at 10:12 AM #66420 quote

George65
Participant

Senior

Hi Traderfred,

what do you mean by the “same behaviour”?

Kind regards

George

03/26/2018 at 6:44 PM #66477 quote

traderfred
Participant

Senior

Hi,

I mean my strategy was stopped due to some external reason…and this is not me 🙂

Today I changed my account from a limited risk to a normal one, and the first trade seems correct. Let’s wait for the PRT feedback!

07/17/2019 at 10:51 PM #102787 quote

jayvee
Participant

Average

Did anyone find out the reason from PRT team?

I’m getting exactly the same message:

‘This trading system was stopped due to an external event such as a modification of an order or position opened by a trading system from an interface other than ProOrder. Please carefully check your positions and pending orders.’

07/18/2019 at 7:54 AM #102806 quote

Nicolas
Keymaster

Legend

@jayvee

Are you sure you didn’t close yourself some pending orders opened by the strategy? Or even moved it or changed limit/stoploss?

07/19/2019 at 3:45 PM #102958 quote

jayvee
Participant

Average

Greetings Nicolas; no nothing – didnt do any manual intervention. Doesn’t happen all the time – its happened 3 times so far. I do use the standard set stop trailing code – does this make any difference; based on the comments in the previous page I thought it might?

07/22/2019 at 5:01 PM #103131 quote

Nicolas
Keymaster

Legend

Ok, so .. only a technical report should help in this case. I can’t help more 😐

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